We aim to create an environment whereby our clients can safely attain their highest quality of life and where our employees can growth and develop their professional goals.
To be recognized within the community for providing high-quality healthcare services. To meet & exceed the expectations of those who rely on us and to approach the rapidly changing healthcare industry with compassion, integrity and trust.
In order to address the ever-changing needs of our clients, it is important that we operate our business with a constant commitment to excellence. A1A Care is firmly grounded around the values of Heart. Honor. Respect. Family.
Accessibility for Ontarians with Disabilities Acts
It is our mandate at A1A Care to provide support and assistance to all our clients, including those with disabilities. We believe in the goals and objectives outlines in the Accessibility for Ontarians with Disabilities Acts (AODA) and operate our business in direct adherence to the accessibility standards outlined in the AODA, which include but are not limited to:
Our field staff personnel are highly experienced and qualified to assist clients with varying physical and cognitive impairments; they are encouraged to attend and participate in additionally training and education which would further educate them on providing care to individuals with disabilities. Examples of training could include: how to use assistive devices, communicating with individuals using assistive devices, what to do if a person with a disability is having difficulty in accessing patient care services and the requirements of the Accessibility Standards for Customer Service Act.
Use of Assistive Devices
We regularly provide care to individuals with assistive devices; and ensure our staff is qualified to assist our clients with the specified device.
A1A Care will ensure that any individuals with disabilities understand both the content and the intent of the communicated material and all information related to their care. This includes providing a copy of the document in a format that meets the needs of the individual.
Clients’ Who Use of Service Animals
A1A Care will accommodate individuals with disabilities who are using service animals or support persons. We will ensure that the individual with the disability will have access to their support person or service animal at all times while on the premises.
All comments and feedback related to the services provided by A1A Care to individuals with disabilities, can be shared via phone, letter or email. A1A Care will review all feedback received.
Our Clients Rights
A1A Care believes that quality healthcare delivery is achieved by ensuring our clients are being treated fairly & appropriately while addressing their medical and non-medical needs and requirements. In order to ensure that we are adhering to our mandate, it is important that our clients understand their personal rights as it relates to home healthcare delivery. We believe that:
Each Client has the right to receive respectful service, recognizing the Client’s privacy and personal dignity.
Each Client has the right to be included in all the stages of homecare delivery (i.e. initial in-home assessment, care plan development & implementation, etc.).
Each Client is unique and has the right to be serviced in a manner that recognizes the person’s individuality including ethnic, spiritual, linguistic, familial and cultural factors.
Each Client has the right to live in a safe environment and receive assistance to maintain or increase their degree of independence.
Each Client has the right to the core elements of home healthcare services, which are the health awareness, health maintenance and improvement in personal health.
Each Client has the right to receive both physical and psychological support.
Each Client has the right to be informed of the complaint reporting process and resolution procedures as it relates to their care.
Each Client has the right to recommend changes that affect his/her care with respect to policies without fear of interference, cohersion and discrimination.
When death is the expected outcome, the Client and/or the family has the right to be supported so that the Client can die with dignity with appropriate comfort measures and without the sense of isolation.
Each Client has the right to be informed if they are living at risk.
Each Client has the right to mutual trust, respect for confidentiality and responsible communication.
Each Client is to be informed of the services provided and can refuse the provision of service.